It is a requirement that you pay your excess fee before your phone can be repaired or replaced and your excess fee will be dependent on the value of your handset.
A compulsory excess fee applies to each claim, which we have set out in the table below:
| Monthly Premium | Policy Excess |
| £4 | £50 |
| £5 | £50 |
| £6 | £50 |
| £7 | £75 |
| £8 | £75 |
| £9 | £100 |
| £10 | £100 |
| £11 | £100 |
| £12 | £100 |
| £14 | £125 |
| £15 | £125 |
| £17 | £150 |
| £18 | £175 |
Please note that all claims for loss incur an additional excess fee of £50
There’s no limit to how many accidents may happen, just as we’ve no limit to how many times you can claim.
From the moment you complete your order, your device is protected. Boom! It’s as simple as that. Hassle-free.
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We cover new and refurbished devices up to 36 months old.
Our friendly customer service and claims team are based in the UK.
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Should you wish to take out the optional loss cover at an additional charge and lose your phone we will replace it.
If your mobile phone is stolen we will replace it, like for like.
In the event your smartphone is damaged due to liquid ingression and can’t be repaired, we will replace it.
If your mobile phone is damaged accidentally we will repair your phone and if it can’t be repaired we will replace it, like for like.
Our claims processing team is based in the United Kingdom and we provide a straight-forward, hassle-free claims process whether you"re making a claim for a smashed screen or a stolen phone and claims can be submitted online 24 hours a day.
If a breakdown of your mobile phone occurs outside of the manufacturer’s guarantee or warranty period we will pay the repair costs. If we are unable to economically repair your phone, then a like for like replacement phone will be provided.
In the event your phone is stolen or lost, your misuse of equipment cover is up to £1000.
We provide up to 90 days cover abroad per annum.
Immediate family members using your mobile phone will be covered.
Yes. You must pay your excess fee before your phone can be repaired or replaced and your excess fee will be dependent on the value of your handset.
A compulsory excess fee applies to each claim, which we have set out in the table below:
| Monthly Premium | Policy Excess |
| £4 | £50 |
| £5 | £50 |
| £6 | £50 |
| £7 | £75 |
| £8 | £75 |
| £9 | £100 |
| £10 | £100 |
| £11 | £100 |
| £12 | £100 |
| £14 | £125 |
| £15 | £125 |
| £17 | £150 |
| £18 | £175 |
Please note that all claims for loss incur an additional excess fee of £50
You can make a claim online 24 hours a day via our online form, which you can access from your ACCOUNT
Claims are processed and handled by Warranty & Creditor Services, and you can email the claims support team should you require assistance at claims@wcsinsurance.co.uk
Loss cover is available with our Full Cover policy. We provide information on what we cover in our Insurance Product Information Documents.
Yes, we insure reconditioned and refurbished phones less than 36 months old and purchased from a UK VAT-registered company, which can be your mobile phone network provider or a retailer.
