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It is a requirement that you pay your excess fee before your phone can be repaired or replaced and your excess fee will be dependent on the value of your handset.
A compulsory excess fee applies to each claim, which we have set out in the table below:
| Monthly Premium | Policy Excess |
| £4 | £50 |
| £5 | £50 |
| £6 | £50 |
| £7 | £75 |
| £8 | £75 |
| £9 | £100 |
| £10 | £100 |
| £11 | £100 |
| £12 | £100 |
| £14 | £125 |
| £15 | £125 |
| £17 | £150 |
| £18 | £175 |
Please note that all claims for loss incur an additional excess fee of £50
There's no limit on accidental damage claims.
Order complete, protection starts. Simple.
We cover new and refurbished devices up to 36 months old.
Friendly customer service & claims teams based in the UK.
Protect your phone with optional loss cover.
If your mobile phone is stolen we will replace it, like for like.
Phone damaged by liquid will be replaced if we can't repair it.
If your mobile phone is damaged accidentally we will repair your phone and if it can’t be repaired we will replace it, like for like.
Our UK team handles claims smoothly. Submit online 24/7 for cracked screens, theft, or more.
We cover repairs after your warranty. If unrepairable, we will replace your phone.
In the event your phone is stolen or lost, your misuse of equipment cover is up to £1000.
We provide up to 90 days cover abroad per annum.
Immediate family members using your mobile phone will be covered.
Yes. You must pay your excess fee before your phone can be repaired or replaced and your excess fee will be dependent on the value of your handset.
A compulsory excess fee applies to each claim, which we have set out in the table below:
| Monthly Premium | Policy Excess |
| £4 | £50 |
| £5 | £50 |
| £6 | £50 |
| £7 | £75 |
| £8 | £75 |
| £9 | £100 |
| £10 | £100 |
| £11 | £100 |
| £12 | £100 |
| £14 | £125 |
| £15 | £125 |
| £17 | £150 |
| £18 | £175 |
Please note that all claims for loss incur an additional excess fee of £50
You can make a claim online 24 hours a day via our online form, which you can access from your ACCOUNT
Claims are processed and handled by Warranty & Creditor Services, and you can email the claims support team should you require assistance at claims@wcsinsurance.co.uk
Loss cover is available with our Full Cover policy. We provide information on what we cover in our Insurance Product Information Documents.
Yes, we insure reconditioned and refurbished phones less than 36 months old and purchased from a UK VAT-registered company, which can be your mobile phone network provider or a retailer.
